Return & refund policy

Billing Terms & Conditions


All payments are due upon completion of the order. If payment is not received or the payment method is declined, the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept PayPal, Afterpay and Stripe provide payments for Apple Pay, Google Pay, Alipay, WeChat Wallet and most major Credit Cards (and other payment methods as specified on the checkout page) as a form of payment.


Shipping Details


All products purchased on our website are shipped door to door free of charge to the countries available. If your country is not available, please contact us at as there may be a small additional charge for your country. For a detailed list of shipping updates & destinations go to our Delivery/Shipping Detail page at


Return & Refund Policy


Thanks for shopping at we value your business highly, so we are here to help in every way we can. If for some reason you are not entirely satisfied with your purchase, we’re here to help.


• You have 14 (fourteen) calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original undamaged packaging.

• Your item needs to have the receipt or proof of purchase.

The addresses for returns are:
For Australian Purchases only

Aussie Surf Products
C/- Viking Cargo & Logistics
16-18 Sedgwick Street
Smeaton Grange, NSW 2567

For purchases in all other countries

Aussie Surf Products
Room 216, Building 1, 10 Fangjing Road,
SIP, Suzhou, 215021 Jiangsu, China




Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your PayPal or credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.




You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.



Contact Us

If you have any questions on how to return your item to us, contact us at or go to our contact page here at



Last updated: Saturday, 25 July 2020

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Product disclaimer

This website offers the sale of surfing aids and accessories and advise on how to use them, the products are designed for normal careful use only and the advice is for careful normal use. You should not rely on this information as a substitute for, nor does it replace, professional advice or common sense behaviour.