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Return & refund policy

Billing Terms & Conditions

 

All payments are due upon completion of order. If a payment is not received or the payment method is declined, the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept PayPal, Afterpay and Credit Cards (and other payment methods as specified on the checkout page) as a form of payment.

 

Shipping Details

 

All products purchased on our website are shipped door to door free of charge to the countries available. If your country is not available, please contact us at [email protected] as there may be a small additional charge for your country. For a detailed list of shipping destinations go to our Delivery/Shipping Detail page at https://www.surf-claw.com/shop/delivery-shipping-details/

 

Return & Refund Policy

 

Thanks for shopping at www.surf-claw.com we value your business highly, so we are here to help in every way we can. If for some reason you are not entirely satisfied with your purchase, we’re here to help.

Returns

• You have 7 (seven) calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original undamaged packaging.

• Your item needs to have the receipt or proof of purchase.

The addresses for returns are:
For Australian Purchases only

Aussie Surf Products
C/- Viking Cargo & Logistics
16-18 Sedgwick Street
Smeaton Grange, NSW 2567
Australia

For purchases in all other countries

Aussie Surf Products
Room 216, Building 1, 10 Fangjing Road,
SIP, Suzhou, 215021 Jiangsu, China

 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your PayPal or credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.

 

 

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected] or go to our contact page here at https://www.surf-claw.com/contact-us/

 

Disclaimer

Last updated: Saturday, 25 July 2020

The information contained on www.surf-claw.com website (the “Service”) is for general information purposes only. Aussie Surf Products assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall Aussie Surf Products be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service.

Aussie Surf Products reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

Aussie Surf Products does not warrant that the website is free of viruses or other harmful components.

 

 

External links disclaimer

www.surf-claw.com website may contain links to external websites that are not provided or maintained by or in any way affiliated with Aussie Surf Products.

Please note that Aussie Surf Products does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

 

 

Product disclaimer

This website offers the sale of surfing aids and accessories and advise on how to use them, the products are designed for normal careful use only and the advice is for careful normal use. You should not rely on this information as a substitute for, nor does it replace, professional advice or common sense behaviour.

 

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